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Ellen’s Fit Firm Collagen Reviews: Avoid this Scam!

At first glance, Fit Firm Collagen, said to be launched by Ellen Degeneres, appears to be a revolutionary new product. According to the “Entertainment Today”, it was seen on the New York Times, Today, The Oprah and Redbook. It’s also used by celebrities including Wendi Deng, Kenya Moore, Chelsea Clinton, and Anne-Marrie Slaughter.

Although the demand is, according to the news story, insanely high due to media coverage, the company behind Fit Firm Collagen is giving away the free samples for a limited time only. It cost only $4.95 for shipping and handling.

Here’s the caveat: the whole thing is made up. Ellen Degeneranes is NOT affiliated with Fit firm Collagen. She has not publicly endorsed this product. Her images are used without permission to lure unsuspecting customers into ordering “free trials”.

Let me explain..

Here’s the screenshot of the “news site” that featured Fit Firm Collagen :


The main domain name is www.update-newsnow.com. The ownership of this domain name is anonymized – this is red flag #1. No respectable new sites would hide this information from you.

As well, Fit Firm Collagen is said to be featured on other major news sites – it’s not true either. For example, it was never mentioned on The New York Times:


Additionally, there’s no third-party confirmation for celebrity endorsements.

Even the testimonials look quite phony. Take a look of the first testimonial on the right (see the first screenshot, circled in red), the same picture is used in numerous other sites:



The comments are very likely to be fabricated too.

One of the top comments said:

I have been using this Anti Aging Serum for 3 weeks now, and I seriously look 5 years younger! Not quite as good as Angelina Jolie, but I will take it when it was less than 5 bucks for shipping! My crow’s feet and laugh lines are melting away more and more every day. Thank you so much for reporting on this!”

Not sure why she’s raving about Angelina Jolie while the product is pushed by Ellen. You would see the exact comments on salespage of shady skin scream allegedly launched by Angelina Jolie, Ivanka Trump, Sean Hannity, etc etc.

Even the so-called “free trials”, aren’t free after all.

This is how the order page looks like. There doesn’t seem to be any hidden agenda:


However, you need to click on the “Term” at the bottom of the page to find out the policy.

You are given 18 days (starting from the date you order) to try the product. If you do not cancel within this period of time, the company will bill you $89.95 every 30 days for new supply).

I have to say, this is very sleazy. They do not state the term on the order page. Instead, you have to dig further to find out the catch.

[Note: companies who promote their products via free trial scheme often make it very difficult for customers to make cancellation.]

What’s more, you will be bound by an arbitration agreement, which prevents you to join class-action lawsuit should you experience any damages.

Does Fit Firm Collagen work?

Unfortunately, there’s zero scientific evidence to back up the claims made by Fit Firm Collagen.

I can’t find the label of Fit Firm Collagen. The salespage vaguely suggests that the formula contains collagen and retinol.

Here’s the thing: collagen cannot be absorbed through the skin as its molecule is too large.

Retinol may help to stimulate collagen production. But, it’s unclear if Fit Firm Collagen contains high concentration of Retinol.

[Note: most of the creams and supplements that claim to reduce wrinkles or slow down anti-aging do not deliver the promise.]

The bottom line?

Save your money. Stay away from Fit Firm Collagen.

Additional info

Customer Service: 855-600-0119

Return Address:

Fit Firm Group LLC
3201 W Hillsborough Ave
#153201 – 1220
Tampa, FL 33614

{ 23 comments… add one }
  • Evgenia October 1, 2017, 6:47 am

    I absolutely agree with the author. The same pictures are used for the free trial of other creams. I got into this scam several years ago and ordered a trial sample. It was a cream, but didn’t see any changes on my face. In a month they requested about $89 and after long negotiation I paid $29. So it is a trap for those who wants to approve appearance just for the shipping and handling price.

  • Lorain October 12, 2017, 11:31 pm

    This is a scam. I was billed Wednesday and they attempted to bill again on Thursday. Thank God my bank fraud dept alarmed me and the second payment was not paid. Do not purchase from this company.

  • Naa October 16, 2017, 11:11 pm

    I was tempted to order but then decided to do more research and found your post. THANK YOU for sounding the alarm for this sleazy practice.

    • Joyce DeMello December 26, 2017, 1:14 am

      I did the same thing I did research and found this Thank you so much

  • Pat October 22, 2017, 4:51 pm

    Just spotted this firm fit collagen ad in my Accuweather app. Now they’re using Pauly Perrette (NCIS). When you order the “free” product you’re actually signing up for automatic monthly payments! Very sleazy.

  • Sareida October 27, 2017, 1:34 pm

    Please don’t fall for this scam. I ordered because of the Ellen lie. As I received the package I see the two creams and exited I googled how to use them, that’s how I found this site. Thanks. I immediately called the number you provided, found out that I was on a 14 days trial, on day 14 I was going to be charged $20 for each cream I kept, so $40 cause I have cream and eye cream trial. Then in 14 xtra days I had to pay again for the subscription. Now I want to return it, they say I have to pay S+H and they provided with the address above. Now why is this company making me return something that I already put my germs on? So they can reuse the product? I asked the lady and answer was she was customer service but was sure they might throw it away. Then I am spending on S+H so they throw it away!! when I could throw away for free at home!! This company is disgusting!!!

  • Christina November 5, 2017, 5:43 am

    My Daughter Charged this with my information I would a reverse on the charges that was charged on my account also I will contact my bank I am very angry my daughter thought she was buying me a Birthday gift with my card and information.. I will contact your company within normal business hours thanks…

  • Bonnie Tell November 7, 2017, 9:51 pm

    This is fraudulent I was furious as was my bank. It truly is a scam

  • Odessa Lottie November 14, 2017, 10:40 pm

    I AGREE 100% with this review. Not only doesn’t it work they will not give you a refund. The charge you almost 95 dollars each for the face and eye cream and only give you back 20 dollars if you cancel your membership. They will not give you a total refund under any circumstance. The say there is a 20 dollar restocking fee and a 40 dollar shipping fee. It is such a rip off. I say DO NOT ORDER THIS PRODUCT. IT DOES NOT WORK AND THEY RIP YOU OFF OF MOST OF YOU MONEY. AND IT DOES NOT SAY THIS IN THE TERMS AND CONDITIONS.

  • Jaime Watson November 15, 2017, 5:51 pm

    Has anyone called the BBB? I am, and I am on every social medium reporting what scams they are! I am out $92 for each product, talked down to settling for $19.95 payment for each so I am getting some money back, but I am returning the stupid product! I am so mad at myself for falling for this scam! Companies like this cannot get away with it! I am not stopping till they are closed for good!

  • KAREN L COX November 20, 2017, 10:20 pm

    WATCH OUT !! THIS is what these guys do they tell you they are going to give you a trial size for $4.95 for EACH of two different products….
    But if you don’t like the product YOU MUST CANCEL BEFORE 18 days OR you will be automatically charged $89.95 FOR EACH PRODUCT on your credit card that you paid the $4.95 on…
    The next month you will AUTOMATICALLY
    be charged $94.95 FOR EACH product…
    If you cancel the order you won’t get your money back because you didn’t read the fine print you’ll only get $40 per each after the second shipment.

  • Mary jo kierstead November 22, 2017, 4:32 am

    Please cancel all other orders for this product. 11/21/17. I will be calling tomorrow also to cancel other orders. Mary Jo Kierstead, jozzk10[@]gmail.com.

  • Tess November 30, 2017, 9:49 am

    I dont know about you people but i did recieved my free trial and all i can say is it did work for me for one week use i see and feel the difference. I feel content to what it did to my skin. Im 40 and like to try more of this pruduct.

  • Heather December 12, 2017, 6:33 pm

    I am generally smart enough to know if something seems to good to be true, it is. But after a few drinks one night, I ended up weak minded and ordered this. Apparently. I ordered two different samples. And was then charged twice – for shipping and now for a subscription. Remember. If something seems too good to be true, IT IS.

    Avoid this company like the plague.

  • Heather December 12, 2017, 6:44 pm

    Also – after reading comments here – I did call back and at least got an $80 refund… well, they say they are sending one. Will see if it shows up.

    SUPER SUPER annoying and frustrating. How can these people get away with this.

    • Steven Denenberg February 14, 2018, 3:08 am

      Hi, Heather, Do you still have the jar? Can you send me a photo of the entire label, including any company name or contact info?

  • Joyce DeMello December 26, 2017, 1:17 am

    Does any one know off a GOOD NO-scam cream for aging spots and firmness or is botox only answer!?

  • Joyce DeMello December 26, 2017, 1:29 am

    I just seen that there was ANOTHER FIRST contestant that received offers from all five panel members on shark tank , unreal!!! I did the same thing I did research and found this Thank you so much

  • kim December 27, 2017, 7:31 pm

    Shit product, shit business, scam, fraud.

  • Christian T. Owen January 29, 2018, 4:17 pm

    FitFirm/Real Nature/Lively & Radient/Nu Allure = SCAM

  • Steph_77 February 2, 2018, 10:20 am

    I too was up late one night and had a weak moment. I’m smarter than this, but was temporarily a total idiot. I fell for the same thing. The only problem was that they charged me back to back charges of $89.95 for several months because it was on my credit card and (like I said – temp idiot) I wasn’t looking close enough at my bill. Dumb yes. I also too got a well- trained associate when canceling offering.
    They under no circumstances wanted me to return the product. Therefore, I’m returning the product and a nice note and a draft of a complaint that I will probably file. It mirrors predatory lending in some ways. Wondering if anyone involved their lender/credit card by the way of saying it was not authorized, disputing the transaction. What did they do to assist in?

    • Steven Denenberg February 14, 2018, 3:07 am

      Hi, Steph, Did you keep any of the materials? Is there a company name or address on anything you saved?

  • Mary Malone June 11, 2018, 10:15 pm

    I want to cancel this order and cannot find any contact info. The listed phone no doesn’t work. Any help would be appreciated.
    Thank You

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